Privacy Policy

Last Updated: June 21, 2026.

Introduction

Welcome to Xtraspin. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services at xtraspincasino-uk.com.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller responsible for your personal information is Xtraspin. We take our responsibilities regarding the security of your personal data very seriously.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information You Provide

When you register an account, make a deposit, or contact us, you provide us with:

Full name and date of birth.
Residential address and contact details (email address and phone number).
Identity verification documents (such as passports, driving licenses, or utility bills).
Payment information (debit card details, bank account information, or details of e-wallet accounts).
Communication records, including emails, chat transcripts, and telephone recordings.

Information Collected Automatically

When you visit our website, we automatically collect:

Technical data: IP address, login information, browser type and version, time zone settings, and operating system.
Usage data: Information about how you use our website, including the games you play, duration of sessions, and navigation history.
Cookies and tracking technologies: We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We process your personal data for the following purposes:

To set up, manage, and verify your account.
To process your financial transactions and manage payments.
To fulfill our legal and regulatory obligations, including anti-money laundering (AML) checks, "Know Your Customer" (KYC) requirements, and responsible gambling monitoring.
To provide customer support and respond to your inquiries.
To personalize your experience and provide information about promotions, provided you have opted in.
To prevent fraud, illegal activities, and to ensure the security of our website.

Legal Basis for Processing

We process your data only when we have a legal basis to do so:

Contractual necessity: To provide you with our gambling services.
Legal obligation: To comply with UK gambling regulations and financial laws.
Legitimate interests: To improve our services, ensure website security, and prevent fraud.
Consent: Where you have provided specific consent, such as for marketing communications.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

Service Providers: We engage third-party processors to assist with payment processing, identity verification, data storage, and marketing communications.
Legal Requirements: We may disclose your information to law enforcement, regulators (such as the UK Gambling Commission), or other authorities when required by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

International Data Transfers

As we operate primarily within the United Kingdom, we store your personal data on secure servers located within the UK or the European Economic Area (EEA). If we need to transfer your data outside of these regions, we ensure that appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to maintain the security of your information.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These include:

Encryption of data in transit and at rest.
Strict access controls and employee training on data protection.
Regular security audits and vulnerability testing.

Your Data Protection Rights

Under UK data protection laws, you have the following rights regarding your personal information:

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: In certain circumstances, you can request that we delete your personal data.
Right to restrict processing: You can request that we limit how we use your data.
Right to object: You can object to the processing of your data based on legitimate interests or for direct marketing.
Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Generally, we keep your account information for at least six years after the closure of your account to comply with UK financial and gambling regulations.

Responsible Gambling and Safety

As a regulated operator, we are committed to responsible gambling. We may process your data to monitor your gambling behavior to detect signs of problem gambling. If we identify risks, we may take action to restrict your account or provide resources for support. We encourage you to use responsible gambling tools, such as deposit limits and self-exclusion. If you or someone you know is struggling with gambling, please contact recognized national gambling support helplines in the UK for assistance.

Marketing Communications

We may send you marketing communications regarding our services, promotions, and bonuses, provided you have explicitly opted in. You can opt out of these communications at any time by:

Clicking the "unsubscribe" link in any email we send.
Changing your preferences in your account settings.
Contacting our support team at [email protected].

Cookies Policy

Our website uses cookies to distinguish you from other users. This helps us provide a good experience and improve our site. By continuing to browse the site, you are agreeing to our use of cookies. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze site traffic.

Children’s Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will take steps to delete that information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates. Please check back regularly to ensure you are aware of the current version.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team:

Email: [email protected].

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection issues.