Responsible Gambling

At Xtraspin, we believe that entertainment should always remain a positive, controlled, and enjoyable experience. We are fully committed to providing a secure environment for all our players, ensuring that our platform remains a place for fun rather than a source of financial or emotional distress. While most of our players enjoy their time with us responsibly, we recognize that for some, gambling can become problematic.

Operating under the strict regulations set by the United Kingdom Gambling Commission (UKGC), we prioritize your well-being above all else. This commitment is not just a regulatory requirement; it is a core part of our philosophy. We provide a suite of robust tools, clear guidance, and direct pathways to professional support to ensure you stay in control of your play.

Understanding Your Relationship with Gambling should be viewed as a form of entertainment, similar to going to the cinema or attending a sporting event. It is important to remember that money spent on casino games should be considered the cost of entertainment, not a way to generate income or solve financial problems.

Signs that gambling might be becoming a problem include:

  • Spending more time or money than you can afford.
  • Borrowing money to fund your gambling activities.
  • Feeling anxious, irritable, or depressed when not playing.
  • Chasing losses to try to win back what you have lost.
  • Neglecting work, family, or personal responsibilities to gamble.
  • Feeling the need to hide your gambling habits from others.

If you recognize any of these signs, it is time to take a step back. We are here to support you in regaining control.

Tools to Keep You in Control

We provide several proactive account tools designed to help you manage your gambling habits effectively. You can access these tools through your account settings or by contacting our dedicated support team at any time.

Deposit Limits

Setting deposit limits is one of the most effective ways to manage your spending. You can set limits on a daily, weekly, or monthly basis. Once a limit is reached, you will be unable to deposit further funds until the period expires. We encourage all players to set a limit as soon as they open their account. If you wish to lower your limit, it will take effect immediately. Should you decide to increase your limit, there is a mandatory 24-hour cooling-off period before the request is processed, giving you time to reconsider your decision.

Reality Checks

It is easy to lose track of time while playing. Our reality check feature provides you with periodic reminders about how long you have been logged into your account. These notifications will show you the duration of your session and provide you with a summary of your wins and losses during that period. You can adjust the frequency of these reminders to suit your personal needs.

Cooling-Off Periods

If you feel that you need a short break from gambling, you can opt for a cooling-off period. This allows you to restrict access to your account for a defined period, ranging from 24 hours up to six weeks. During this time, you will not be able to log in or place any wagers, and we will do our best to ensure you do not receive any marketing communications from us. Once the cooling-off period ends, your account will automatically reactivate.

Self-Exclusion

For those who feel they need a longer or more permanent break, we offer a comprehensive self-exclusion service. This allows you to block access to your Xtraspin account for a period ranging from six months up to five years. During the period of self-exclusion, we will take all reasonable steps to prevent you from opening a new account and ensure that you are removed from our marketing lists.

We strongly recommend that anyone who chooses to self-exclude from our site also considers utilizing the national self-exclusion register, which allows you to restrict your access to all licensed gambling operators in the UK through a single, unified service.

Important Safeguards for Our UK Players

As a UK-licensed operator, we adhere strictly to the guidelines established by the Gambling Commission. These include:

  • Age Verification: It is illegal for anyone under the age of 18 to gamble. We utilize robust age verification checks to ensure all our players are of legal age. Any account found to belong to an underage individual will be immediately suspended, and all funds will be returned.
  • Payment Security: We support a variety of safe, UK-regulated payment methods. Please note that credit card deposits are strictly prohibited for all gambling transactions in the UK. We encourage you to use debit cards or other approved electronic payment methods that allow you to track your spending more effectively.
  • Marketing Restrictions: We are committed to responsible advertising. We ensure our promotional materials are not targeted at vulnerable individuals or minors, and you can opt out of all marketing communications through your account settings at any time.

Seeking Professional Help

If you feel that you are losing control of your gambling habits, please know that you are not alone. There is professional, confidential support available to you, free of charge, 24/7. We highly recommend reaching out to the following organizations that specialize in gambling addiction support within the United Kingdom:

  • National Gambling Helpline: This is a free, confidential service available 24 hours a day, 7 days a week. Trained advisors can provide support, advice, and information on how to overcome gambling-related harm.
  • GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms in the UK, GamCare offers live chat, forum access, and structured counseling services.
  • GamStop: This is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. We encourage you to register with them to ensure your self-exclusion extends across the entire industry.
  • Gamblers Anonymous: A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. They host regular meetings across the UK and offer online support groups.

Protecting Others

If you are concerned about a friend or family member who may be struggling with gambling, please reach out to the services mentioned above. They offer specialized support for friends and families, providing you with the tools to have difficult conversations and navigate the situation with empathy and care.

Our Ongoing Commitment

At Xtraspin, your safety is our highest priority. We continuously monitor our platform for signs of problematic behavior and may reach out to you if we observe patterns that suggest you are struggling. Our staff is trained to identify and assist players who may be experiencing harm. However, we also rely on you to be honest with yourself and to use the tools we have provided to maintain a healthy relationship with gambling.

If you ever feel overwhelmed or believe that your gambling is no longer fun, please contact our support team. We are here to listen, to provide guidance, and to help you take the necessary steps to protect your well-being. Whether you need to set a limit, take a break, or self-exclude, we will support your decision without judgment.

Remember, gambling is a game of chance, not a solution to life's challenges. Play for fun, play within your means, and always keep your health and happiness as your top priority. You have the power to stay in control, and we are committed to helping you do just that.